Frequently Asked Questions
Clear answers about how MarketRada works for buyers, vendors, service providers, collection point operators, and anyone using the platform for local discovery or online orders.
What is MarketRada?
MarketRada is a local commerce platform that helps buyers compare real-time prices from nearby vendors, place orders more safely, and discover trusted shops and service providers.
How do I compare prices on MarketRada?
Search for a product once and review the offers shown for that item. You can compare price, stock status, location, and vendor details before deciding where to buy.
Why does MarketRada show distance from me to a vendor?
Distance helps you judge convenience, transport cost, and how quickly you can get the item. If you allow location access, MarketRada can estimate how far each vendor is from you.
What happens if I cannot find the product I need?
Use the Looking For feature. You describe the item, your preferred budget, and your location. Relevant vendors can then respond with availability and price.
How does escrow payment work?
If you pay through MarketRada for a delivery order or collective-buy pool share, the money can be held in escrow first instead of going directly to the vendor or pool creator. Funds are released after delivery or pickup is confirmed according to the platform workflow.
What is collective buying?
Collective buying lets multiple buyers join the same product pool. Each member pays their share into wallet escrow while the pool is open. When the pool completes, packages are fulfilled and collected from a registered collection point chosen during join.
What is a Collection Point Store Charge?
It is a flat fee (by package tier) paid by the customer directly to the collection point agent in cash or bank transfer at pickup. It is not deducted from your wallet join total and is not part of shop order escrow. The full tier schedule is published below.
What are late storage fees at collection points?
If you do not collect your package before the pickup countdown expires, a flat daily late storage fee applies for each day the package remains at the collection point. This is also paid in cash to the agent. MarketRada does not collect late storage fees.
How is the package tier chosen for a pool?
The pool creator selects a package tier (Small, Medium, High Value, or Bulky/Heavy) when creating a collective-buy pickup pool. That tier determines the Store Charge and daily late storage fee shown in the published schedule.
Can I leave a collective-buy pool after joining?
Yes, while the pool is still open and before the creator marks shipping. Your escrow is released back to your wallet immediately when you leave. Once shipping begins or the pool moves to pickup, members can no longer leave.
Does MarketRada take a cut of collection point fees?
No. Store Charges and late storage fees go entirely to the collection point operator. MarketRada publishes the fee schedule for transparency but does not process or retain those payments.
Can I still meet a vendor and buy physically?
Yes. MarketRada supports physical patronage too. The platform helps you find the vendor, compare the offer, and decide whether to visit in person. Always meet in a safe public location.
Do vendors and service providers pay to stay on the platform?
Yes. After a 30-day free trial, vendors and service providers pay ₦1,200 for their first year. Each renewal after that costs ₦600/year. If you referred them, you earn ₦200 when they pay their first subscription and ₦100 on every renewal — paid directly to your MarketRada wallet. Listings are paused (not deleted) if unpaid and reactivate instantly on payment.
How do user rewards and quarterly earnings work?
MarketRada tracks six activity types each quarter — referrals, completed orders, reviews, product listings (vendors), page views (vendors/providers), and money spent — and converts them into points. At quarter-end, your share of the platform profit pool is proportional to your points. The minimum payout is ₦1,000 and the maximum is ₦500,000 per quarter. You can track your current points breakdown on your Rewards dashboard.
Is it safe to pay a vendor directly outside MarketRada?
Direct payment outside the platform removes MarketRada protection. If you want platform-backed protection, complete the transaction through the app so the payment and dispute flow remain traceable.
Can I sign in or sign up with Google?
Yes. Tap Continue with Google on the Login or Register page. Returning users are signed in immediately. New users complete a short screen with phone number and role (Customer, Vendor, or Service Provider). Google-only accounts should keep using Google or set a password via Forgot Password before signing in with email.
Do I need separate accounts to buy and sell on MarketRada?
No. One MarketRada login can hold customer, vendor, and service provider capabilities. Complete KYC, then use Settings → Expand My Role to add a shop or service profile. Switch between your own dashboards from Account Context (when enabled) or your default dashboard. Shop team invites use Switch Role or Delegated Access — that is separate from owning your own shop.
Collection Point Fee Schedule
Official published rates for collective-buy collection point pickups. Amounts depend on the package tier selected by the pool creator.
| Package tier | Collection fee | Storage fee |
|---|---|---|
| Small | ₦150 | ₦100/day |
| Medium(this pool) | ₦300 | ₦200/day |
| High Value | ₦500 | ₦300/day |
| Bulky / Heavy | ₦700 | ₦500/day |
- Collection fee is paid per package unit to the collection point agent in cash or bank transfer at pickup. Multiply by your share count when you order multiple units (e.g. 10 tubs of yam).
- Storage fee applies per package unit per day only after the pickup countdown expires. It is also multiplied by quantity.
- MarketRada does not collect these fees — they go entirely to the collection point operator.
- Pool creators select which package tiers apply. Each member chooses the tier that matches their package when joining.